Frequently asked

The questions we hear most. Still stuck? Just ask.

Where do you deliver?

Australia-wide. Shipping is calculated at checkout based on your address.

How long will my order take?

We pack and send orders as quickly as we can. Delivery time depends on your location; you will get tracking once it ships.

What if my pet does not like it?

Get in touch. Unused items in original condition can be returned, and anything faulty or incorrect is on us to fix.

How do I choose the right size?

Each product page lists the available sizes. If you are between sizes or unsure, reach out and we will help you pick.

Are your products safe?

We hand-pick every product for comfort and quality, and choose them the way we would for our own pets.